Billing, Subscriptions & Account

Learn how purchases, payment, upgrades, cancellation, and account access work.

Can I Cancel Anytime?

Yes. Customers may cancel eligible subscriptions at any time.

Does MarketingStride Store Payment Information?

No. MarketingStride does not store complete payment card information.

How Billing Works

Learn how MarketingStride one-time purchases and recurring subscriptions work, including renewals, upgrades, downgrades, and billing-frequency changes.

How Do I Purchase MarketingStride?

MarketingStride may be purchased directly through the platform using the available purchase and subscription options.

How Do I Reset My Password?

Use the password reset option on the sign-in page if you need to set a new MarketingStride password.

How Do I Sign In?

Sign in to MarketingStride with Google or with your email and password, and use a few quick checks if account access does not look right.

How Do I Update My Account Email Or Password?

Learn where to update your MarketingStride account email or password.

How Do I Update My Payment Method?

Learn where to update the payment method used for your MarketingStride subscription.

How Do I Upgrade My Plan?

When upgrade options are available, they may be completed through your account.

How Do I Verify My Email Address?

If MarketingStride asks you to verify your email address during account setup, complete that step from the verification message sent to your inbox.

Is Payment Processed Securely?

Yes. Payments are processed through Stripe, one of the world's most widely used payment processing platforms.

What Happens After I Complete Payment?

After payment is successfully completed, MarketingStride associates the purchase with your account and makes the appropriate capabilities available based on the selected package.

What Happens When I Cancel?

When a cancellation request is processed:

What Happens When I Downgrade?

Learn when a MarketingStride downgrade takes effect, what stays the same until then, and whether a refund or credit is issued.

What Happens When I Upgrade?

Learn when a MarketingStride upgrade takes effect, how proration works, and what changes during your current billing cycle.

What Is MarketingStride's Refund Policy?

Learn which MarketingStride purchases are nonrefundable, what happens when you cancel or change a plan, and how to request a refund review.

What Payment Methods Do You Accept?

MarketingStride processes payments through Stripe.

What Should I Do If Payment Succeeds But Access Does Not Appear?

Learn what to do if payment appears to succeed but MarketingStride does not immediately show the expected access.

Where Do I Find Receipts Or Invoices?

Learn where receipts and invoices appear in your MarketingStride account.

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