What Should I Do If Payment Succeeds But Access Does Not Appear?

If payment appears to succeed but MarketingStride does not immediately show the expected access, do not immediately purchase again.

Quick answer

First, check your Account and Billing History.

If the payment record appears but your access does not look right, contact Support so the account can be reviewed.

What may have happened

Sometimes payment can complete before the account screen updates.

In that case, MarketingStride may need to confirm the billing state and apply the correct access.

What to check

Before contacting Support, check:

• whether your Account shows the new plan or purchase;
• whether Billing History shows a receipt or invoice;
• whether your workspace access changed after refreshing the page.

If checkout sent you to an error, success, or cancel page

Checkout may return you to MarketingStride after a completed, canceled, or interrupted billing flow.

If payment completed successfully, your account may update only after MarketingStride confirms and applies the billing state.

If checkout was canceled or interrupted, your current plan or purchase may stay unchanged.

What to include if you contact Support

Include:

• the account email;
• the approximate payment time;
• the selected plan or purchase;
• any receipt, invoice, or transaction reference visible in your Account.

Do not send full card details through email or support messages.