What Is MarketingStride's Refund Policy?

MarketingStride purchases are nonrefundable except where a specific policy or applicable law requires otherwise.

If you believe you were charged in error or experienced a billing or service issue, our Support team will review the circumstances and determine the appropriate resolution.

Which purchases are nonrefundable?

The following purchases are nonrefundable:

• Discovery purchases
• Monthly subscription charges
• Annual subscription charges, except where a specific policy applies
• Subscription renewals
• Plan upgrades
• Unused subscription time
• Unused monthly allowances

Cancelling or changing your plan stops future billing. It does not create a refund or credit for your current paid billing period.

What happens if I cancel my subscription?

Monthly subscriptions

Cancelling a monthly subscription stops your next renewal.

Your subscription remains active until the end of your current paid billing period. No refund or credit is issued for the remaining portion of that billing period.

Annual subscriptions

Cancelling an annual subscription stops renewal at the end of your current annual term.

Your subscription remains active until the end of your paid annual term. No refund or credit is issued for unused time remaining in your annual subscription.

Annual subscriptions may qualify for a full refund if requested within 7 calendar days of the initial annual purchase.

How do I request a refund review?

Email `support@marketingstride.com` and include:

• The email address associated with your account
• The date and amount of the charge
• The plan or purchase involved
• A brief description of the issue
• Your invoice, receipt, or transaction reference, if available

For your security, do not include full payment card numbers, bank account information, or passwords.

What happens if a refund is approved?

Approved refunds are normally returned to the original payment method whenever possible.

A full refund generally includes any applicable tax collected with the refunded purchase. Partial refunds generally include the corresponding refundable tax amount where supported.

The time required for the refund to appear depends on your bank, card issuer, and payment provider.

Frequently Asked Questions

Will I receive a refund if I don't use my subscription?

No. Unused subscription time and unused monthly allowances are not refundable.

Will I receive a refund if I upgrade my plan?

No. Plan upgrades are nonrefundable.

What if I was charged by mistake?

Please contact Support. We'll review the circumstances and determine the appropriate resolution.