How Do I Update My Payment Method?

You can update the payment method for your MarketingStride subscription from your Account.

If self-service payment method updates are available for your account, you will find that option in the billing area rather than needing to contact Support to send payment details.

Quick answer

Open **Account**, go to **Plan & Billing**, and choose **Update Payment Method** when that action is available.

If your account has a payment issue, update or confirm your payment method before changing plans.

What happens next

MarketingStride uses a secure billing flow for payment method updates.

That means you may be sent to a secure payment or billing screen to add, replace, or confirm the payment method used for future subscription charges.

MarketingStride does not ask you to send card details through email or support messages.

If a payment issue is blocking a plan change

If an invoice is unpaid, a payment could not be completed, or your payment setup is incomplete, MarketingStride may ask you to resolve your payment method before you upgrade, downgrade, or change billing frequency.

This helps make sure plan changes are calculated against the correct billing state.

If your account uses managed billing

Some accounts use managed billing through a MarketingStride agreement.

If your account is handled that way, ordinary self-service payment method or plan-change controls may not appear in Account.

In that case, your billing setup may follow the terms of that managed arrangement instead of the standard self-service flow.